Are you ready to exchange your old clothes with the best active wear deals? | Find out more

Oh Hej! Are you ready to exchange your old clothes with the best active wear deals? | Find out more


  • Swedish Fall Box
  • Returns & exchanges
  • Shipping
  • All about regular orders
  • Additional
  • Contact us

Returns & exchanges

What does our return-policy look like?

How do I return a product?

Is the return free of charge?

How long does the refund of the purchase amount take after receipt of the return?

Can I exchange a product?

What if my product arrives defective?

What to do, if I receive the wrong product?

Can I also have the refund amount credited with a voucher?

Can I also hand in my return in person?


What are the shipping costs?

International shipping

When will my order be shipped?

How long does it take for my order to arrive?

How can I see, if my order has already been shipped?

I still have not received a shipping confirmation. What can I do?

How can I track my shipment?

My package was not/ incorrectly delivered, what can I do?

Can I have my order sent to a Packstation?

Can my order be shipped outside Germany?

All about regular orders

I just placed an order. Can I make changes?

Can I cancel my order?

Can I change the delivery address of my order?

I did not receive an order confirmation. What can I do?

How many discount codes can I use per order?

My discount code does not work. What can I do?

I forgot to use my discount code. What can I do?

Swedish Fall Box

Tell me more about the Swedish Fall Box

How do I become a member?

What happens to the items I send back?

Which items can I send back to you?

Can I keep items from my box without sending back old ones?

Where do you store old products that I send back?

Can I send back clothes from other brands?

Do you ship plastic-free?

Are your products sustainably manufactured?

Who is your recycling partner?

Am I trapped in a contract?

Where do I submit my choice for products in my box?

How do I send back old clothes?

How often do I get a box?


How do I become part of the Team SWEDISH FALL?

Can I apply as a model?

Can vouchers be purchased from you?

How long does it take until sold-out products are available again?

Can I get a notification when a product is available again?

Contact us

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