SWEDISH FALL FAQs
- Swedish Fall Box
- Returns & exchanges
- All about regular orders
- Contact us
Returns & exchanges
What does our return-policy look like?
How do I return a product?
Is the return free of charge?
How long does the refund of the purchase amount take after receipt of the return?
Can I exchange a product?
What if my product arrives defective?
What to do, if I receive the wrong product?
Can I also have the refund amount credited with a voucher?
Can I also hand in my return in person?
What are the shipping costs?
When will my order be shipped?
How long does it take for my order to arrive?
How can I see, if my order has already been shipped?
I still have not received a shipping confirmation. What can I do?
How can I track my shipment?
My package was not/ incorrectly delivered, what can I do?
Can I have my order sent to a Packstation?
Can my order be shipped outside Germany?
All about regular orders
I just placed an order. Can I make changes?
Can I cancel my order?
Can I change the delivery address of my order?
I did not receive an order confirmation. What can I do?
How many discount codes can I use per order?
My discount code does not work. What can I do?
I forgot to use my discount code. What can I do?
Swedish Fall Box
Tell me more about the Swedish Fall Box
How do I become a member?
What happens to the items I send back?
Which items can I send back to you?
Can I keep items from my box without sending back old ones?
Where do you store old products that I send back?
Can I send back clothes from other brands?
Do you ship plastic-free?
Are your products sustainably manufactured?
Who is your recycling partner?
Am I trapped in a contract?
Where do I submit my choice for products in my box?
How do I send back old clothes?
How often do I get a box?
How do I become part of the Team SWEDISH FALL?
Can I apply as a model?
Can vouchers be purchased from you?
How long does it take until sold-out products are available again?
Can I get a notification when a product is available again?